Adelaide PHN - An Australian Government Initiative

connecting you to health

{title} Adelaide PHN - An Australian Government Initiative

Events

Communication and Dealing With Difficult Patient Behavior

Time: 6:30PM - 9:30PM

Venue: College House, 15 Gover Street, North Adelaide

Downloads

This session will enable you to understand the importance of effective communication within a general practice environment and identify and respond to the challenges in dealing with difficult patients.

Course outline:

  • Effective verbal and non-verbal communication
  • Barriers to effective communication
  • A model for responding assertively, effectively and safely to anger, aggression and conflict
  • Developing skills in diffusing aggressive behaviour
  • Taking care of yourself in the workplace

A cost is attached to this event
Light dinner provided
Suitable for GPs, practice nurses & practice staff