Secure messaging supports the delivery of messages containing clinical documents and/or other information between healthcare organisations, sent either directly or through one or more secure messaging providers.
The use of post, fax, or email to share patient and clinical information is an unsecure and unencrypted method of communication which poses both security and clinical risks due to the potential of interference. Secure messaging however offers security, auditability, and privacy, ensuring the communication is encrypted and received by the intended recipient within the secure messaging network.
Adelaide PHN disabled fax and adopted the use of secure messaging. There has been a great response to the use of secure messaging to the Central Referral Unit (CRU) from general practice since 30 June 2021, and this has meant the CRU team are able to reject less referrals due to missing patient information, improving processing time. The CRU has been able to safely receive electronic referrals from HealthLink, Argus and ReferralNet (details of each below).
96.3% of General Practice in APHN Region are using HealthLink
What are the benefits of Secure Messaging?
Healthcare providers may benefit through
- Streamlined administration due to reduction in paper-based processes
- Improved coordination of care because of improved communication between healthcare providers
- Confidence in privacy and security of transmitted patient data
Patients may benefit through
- Patient data being appropriately and securely managed
- A reduced need to retell the same information
- Confidential patient correspondence only being seen by treating clinicians
For a PHN sponsored ReferralNet license, please get in contact with the Digital Health Team.
SA Health Secure Message Delivery (SMD) Rollout
SA Health is currently activating sites using HealthLink to allow Secure Message Delivery (SMD) of patient clinical documents.
SMD activation for your practice is not automatic.
To activate your practice with SA Health, update your details in the Health Provider Registry to match the HealthLink information for your practice. Once these details are updated, email Health.SecureMessageDeliverySupport@sa.gov.au to request an Address Confirmation Form to complete and return to SA Health if eligible. Once returned, SA Health will activate secure messaging for your practice.