Handling difficult conversations: How to Manage Personalities, emotions and outcomes in challenging situations
Wednesday, 13 November 2019 - Wednesday, 13 November 2019
Time: 6:30PM - 9:00PM
Venue: Gepps Cross Hotel 560 Main North Road, Blair Athol
GPs and nurses are often faced with challenging situations – the person who only wants to hear yes, aggressive personalities who push the limits of tolerance, emotional issues which make it hard to maintain a logical approach – all with the pressure of time limits.
In this session, communication expert, Gary Edwards, and Dr Helena Williams will take you through the essential skills to hold ‘constructive conversations’ with your patients in order to effectively respond to a range of interactions.
Suitable for GPs and nurses.
There is no cost to attend.
Dinner provided.