Communication and Dealing with Difficult Patient Behaviour
Tuesday, 07 May 2019 - Tuesday, 07 May 2019
Time: 6:30PM - 9:30PM
Venue: College House 15 Gover street, North Adelaide
Course outline:
- Effective verbal and non-verbal communication
- Barriers to effective communication
- A model for responding assertively, effectively and safely to anger, aggression and conflict
- Developing skills in diffusing aggressive behaviour
- Taking care of yourself in the workplace
Suitable for GPs, practice nurses and practice staff.
There is a cost to attend.
Light dinner provided.