Managing Client Aggression (19 March)
Friday, 19 March 2021 - Friday, 19 March 2021
Time: 8.45AM - 1.00PM
Venue: Level 1, 313 Payneham Road Royston Park
Protect your business and your staff by ensuring they develop skills to:
- Identify the principles of effective verbal and non-verbal communication to increase confidence and reduce the stress associated with at-risk behaviours.
- Learn to respond to real-life language to defuse tension for personal safety.
- Demonstrate effective verbal de-escalation skills to redirect, disarm and diffuse profanities, threatening and condescending remarks to avoid an escalation of the situation and defuse power plays
Suitable for all medical front line administration staff.
There is a cost to attend.